Tom Rocca

Advisor

To say that Tom Rocca is an expert in successful telesales strategies may be an understatement. Tom is a guru, a virtual call center sage, and a legend among his peers. He has been an active member of the American Teleservices Association (ATA) since 1987, and currently serves as a past chairman and sits on the national board of directors. Since 1990, he has also been an active member of SOCAP International / Society of Consumer Affairs Professionals, and is the past president of the Georgia chapter. He serves on ICSA's (International Customer Service Association), Georgia chapter board of directors, in Atlanta. And that's just when he's not working.

Tom is the President of KPI Group in Atlanta, Georgia, the author of numerous articles on call center strategies and the legislative environment surrounding them, and a frequent expert speaker at customer service seminars and training events. He has more than 25 years experience in customer service and sales center technology, and knows how to make a telesales program successful, compliant, and efficient. His experience in implementing new call center technologies, combined with his acute understanding of customer service and satisfaction, have resulted in a highly successful career and above par reputation.

As a SalesFish partner, Tom advises our clients on achieving maximum results for each and every telesales campaign. He brings his tireless enthusiasm and wealth of knowledge to the table, solving customer service problems and meeting sales challenges with complete assurance of success. And why shouldn't he be confident? He's kind of a big deal. And we're proud to have him on our team.