In the business world, inbound and outbound calls are increasingly managed by a contact center, also known as a call center. Customer service teams at these centers use a range of strategies and call center software built specifically for the industry.
These centers manage customer interactions as well as serve a vital role in lead management. With call center services, enterprise businesses can efficiently answer consumer questions, schedule follow-up calls, troubleshoot product and service issues, and connect with leads.
Is your company looking for a telemarketing software solution? Our guide below shares information on the most popular contact center software. This guide is designed to help you make informed choices when it comes to selecting the contact center solution you need to grow your business.
The Role of the Call Center
The call center is the conduit between a company and its customers. Sometimes referred to as contact centers or customer service centers, call centers provide several essential roles. These include:
- Inbound services to answer incoming phone, email, and text messages
- Reaching out to new prospects and creating connections with existing customer outreach functions
- Automated call distribution services, offering efficiency and quick response times
- Web chat services
- Organizing telephone communication channels for any size of business operation
Call center management is facilitated by powerful software solutions. Whether you’re setting up a virtual call center or cloud phone system, are implementing SMS marketing initiatives, or streamlining your sales teams with telemarketing solutions, call center software is the beating heart of contact center operations.
Call Center Software Basics
Call center software takes many forms, and each software platform will have unique tools and features to boosts sales team performance while offering superior customer support.
Software may include functions like:
- Predictive dialer tools
- Interactive voice response tools
- Automatic call distribution
- Auto dialing
- Automated lead distribution for sales professionals
- Call tracking
- Call routing
- Call recording
Traditionally, call center software was installed and managed from a centralized location. Now, cloud call center software enables companies to set up virtual contact centers in areas where inbound and outbound capabilities are needed. A cloud based phone system provides robust support, improving the customer experience with every contact. In some cases, cloud-based software solutions may offer a free trial before signing a contract for service.
Customer Relationship Management: Key Features
Telemarketing software has advanced greatly in recent years. Today, many companies are extending their capabilities with a software solution known as customer relationship management (CRM). Seamless CRM integration in a cloud based call center or physical outsourced inside sales location provides even more tools for support teams.
As a form of lead management software, CRM puts data into one place and consolidates communication across all channels. CRM software solutions are designed to manage:
- Sales documents
- Sales quotes
- Tasks associated with each lead and client
- Data associated with daily, weekly, and monthly sales volumes
Because a CRM is focused on improving sales efficiency, it is often referred to as a “sales engagement platform.” Small and medium businesses that may struggle with the demands of customer calls and generating leads gain significant advantages when adopting this business software.
Call Center Software vs. Outsourced Inside Sales
It is no secret that technology has streamlined many tasks in the business world. Telemarketing software is no exception. With literally hundreds of choices for enterprise applications, each software platform offers its own unique tools and functionality, allowing the telemarketing industry to select the system that works best for their operations.
While software developments have improved efficiency and workflows, there is one aspect they cannot touch: the human element. The “human touch” is intangible, yet has the potential to unlock new opportunities for you and your business.
Outsourced inside sales professionals at SalesFish provide that human touch, offering a superior experience from the very first customer contact. Our team takes the time to learn your products and services inside and out, giving them the knowledge to answer questions, inform decision making processes, and spurring sales growth.
Outsourcing Inside Sales Services
Each call center solution described above represents a significant investment for any business. Smaller organizations may not need the power of these software platforms, but may still require help with inbound calls, outbound calls, and customer management. What’s the solution for these smaller firms?
The answer is outsourcing. Whether your outsourced inside sales provider uses a cloud based platform or outbound telemarketing software, these inside sales centers have the personnel, the experience, and the skill needed to supercharge your sales processes.
SalesFish is the leading provider of outsourced inside sales services. In addition to state-of-the art technologies and processes, our talented team of sales professionals applies real-world knowledge to sales. Visit our website to learn more about the wide range of customized services we provide to our enterprise clients.
In today’s highly-competitive business environment, your company is expected to be able to handle myriad tasks on the path to success. One of these tasks is maximizing the sales pipeline with lead generation and other sales functions.
Unfortunately, inside sales teams often struggle to make inroads, including identifying qualified leads, entering new markets, or closing deals. Your in house sales team can do only so much, and many factors influence the results those teams are able to produce.
The same applies to in-house marketing teams, who may often lack the expertise or resources to get the most from their campaigns.
What if there was a way to supercharge your sales process and marketing campaigns in a cost-effective manner with a solution that goes far beyond internal sales techniques? The answer is outsourced sales and marketing.
In this guide, we will explore what outsourcing of sales and marketing means and how this outsourcing represents a value proposition for small firms and large corporations alike.
Is Your Sales Process Holding Your Company Back?
It is no secret that sales is the driving force behind business growth. Sales professionals are expected to possess a wide range of skills and experiences, including the ability to identify and capitalize on emerging opportunities.
Your in-house team may not have all of the sales skills required, or your inside sales reps may not have the budget, time, or resources to close deals.
Are you having difficulty entering a new market, making cold calls, or making connections with lead generation? Challenges in internal sales processes do more than slow your potential growth; they can put your company at risk.
Don’t let your sales team keep you from achieving your goals. With sales outsourcing, you can overcome any challenges you face with a small sales team that cannot produce the results you need to thrive in competitive marketplaces.
Sales Outsourcing 101: Essential Information
What is sales outsourcing? In simple terms, it is the process of hiring a dedicated sales team working externally to help your company get the most from your sales pipeline.
An outsourced sales partner and its sales reps works toward building relationships for your company using a range of strategies and tools, including:
Social selling — leveraging platforms like LinkedIn, Twitter, YouTube, and Facebook to create connections on social media.
Outbound calling — generating leads through cold calls and by identifying new customers.
Appointment setting — closing deals with qualified leads generated in social and outbound calling campaigns.
Communication — extending your marketing efforts with timely and engaging communication tools.
What is Outsourced Marketing?
The modern marketing environment presents unique challenges to companies of nearly every size and type. In addition to traditional marketing channels like television, radio, and print, your marketing team now has to possess the skills needed to help you remain visible in search results, leverage social platforms, and gain access to new geographies.
Is your in house team capable of producing the results you need to create and maintain a strong brand voice? If the answer is no, an outsourced marketing team is one of the best ways to supercharge your advertising and marketing efforts.
Just like an outsourced sales team, your outsourced marketing team is comprised of marketing experts with the tools, connections, and strategies you need to stand out in your industry. When you outsource marketing, you are getting the benefits of a dedicated marketing firm, allowing you to produce results in a cost-effective and efficient manner. Can your internal team boast those incredible benefits?
Benefits of Outsourced Sales and Marketing
Outsourced sales and marketing solutions have helped thousands of businesses build lifetime value by bringing in new leads, capitalizing on emerging sales opportunities, and streamlining the sales process.
Benefits of outsourced sales and marketing include:
- Control of operational and overhead expenses over your entire sales process
- Improving sales efforts with cutting-edge tools and strategies
- Scaling your outsourced team to meet emerging needs
- Freeing your internal team to focusing on business-building efforts
- Accomplishing higher level tactical tasks that internal teams often struggle to complete
- Gaining access to behavioral data and key performance indicators that help your sales efforts thrive
- Reducing the costs associated with internal hires; hiring and training of a small team represents one of the highest expenses associated with building out your sales force.
The key takeaways of outsourced sales and marketing are many. In simple terms, an outsourced team helps you save time as you maximize revenue for your business.
Choosing an Outsourced Sales Team
When evaluating an outsourced sales team for your business, what are the key indicators you should look for? Here are some tips:
- How is lead qualification handled? A outsourced sales team uses proven strategies to qualify leads, helping you to save time and money with quality leads that increase sales.
- What are the key performance indicators used to improve revenue streams? What data is being collected and how is it used to create an actionable plan for boosting your sales efforts?
- What do other customers say about the quality and care of the outsourced sales team? Reviews and word-of-mouth recommendations can help you make informed decisions about which team to select for your business needs.
Firms that outsource sales functions to a dedicated team of sales professionals gain valuable benefits in lead generation, deal closure, and revenue growth. Can your business afford to “make do” with an internal sales team when outsourced sales solutions are at your fingertips?
Getting the Most With an Outsourced Marketing Team
The marketing environment is constantly shifting, with new tools and strategies developed on a weekly basis. What worked in the past may no longer be sufficient to produce the results your business needs to grow.
Outsourced marketing teams are able to leverage those new tools and strategies, helping you to reach the customers that are the foundation of success in your industry. Think of an outsourced marketing partner as your company’s own marketing firm, allowing you to reduce overhead costs while generating superior returns on your investment.
Final Words on Outsourced Sales and Marketing Teams
Outsourcing sales functions to a service provider makes financial sense. The same applies to your marketing needs with an outsourced partner to assist you in penetrating new markets or expanding your business.
An outsourcing firm is comprised of sales and marketing experts who have the tools, the training, and the strategies you need to succeed in competitive marketplaces. Companies of all sizes and types gain valuable benefits from outsourcing sales or with outsourced marketing teams, letting you concentrate on what your business does best: meeting the needs of your customers.
Outsource Sales and Marketing for Your Needs
SalesFish offers superior outsourced sales and outsourced marketing solutions for your company whether you are a large enterprise or small business. From lead generation to stimulating revenue growth and building relationships, our outsourced sales and marketing professionals deliver results.
Reach out today and learn how we can help.
Very few sales reps want to make cold calls with very good reason. As reported by Zippia, an average of only 2% of cold calls result in face-to-face appointments. In spite of this dismal statistic, when the right preparation and cold calling techniques are employed, this proven process still provides effective lead generation. Cold calling helps many businesses from a variety of industries generate quality customer leads.
Businesses Need High-Quality Leads
Most businesses need to expand their customer base to gain a competitive advantage. In large enterprises, business development teams may collaborate on a campaign strategy to market their products and services to additional potential customers. This might include an informed decision either to utilize cold calling techniques through their own sales team or to outsource cold calling services to reach their goals.
A small business owner, however, may focus entirely on cold calling to locate prospective customers. The push to generate leads for new customers might make use of a sales rep already on staff, or the business may contact cold calling agencies for lead generation and appointment setting.
The success of any cold-call strategy and appointment-setting drive ultimately depends on the research, planning, and preparation completed before any phone calls are made. In order to be successful, the cold call campaign must produce qualified appointments with decision-makers that turn into sales with satisfied customers.
A Cold Calling Campaign Yields Prospects
Given today’s marketing environment and technological advances, is cold calling dead on arrival, or is it still a valid prospecting technique? If you are just pushing in phone numbers, following a one-size-fits-all standardized script, and hoping enough calls garner a few new leads, you are indeed wasting your time.
However, if your business makes use of accurate data, cold callers with extensive experience, and appointment setters who make the right impression, you can uncover more leads and more prospects than you thought possible. This applies whether your company uses its own sales professionals or turns to outsourcing cold calling.
Cold Calling Benefits All Businesses
Whether companies are large or small, the success of cold calling efforts depends on the strategic parameters the business sets. It starts with defining the target audience for the product or service the business offers and continues with follow-up calls and informational services that secure a potential account. Appropriate research and careful nurturing of prospects pay big dividends with B2B cold calling.
When it comes to outsourcing cold calling, choosing ethical cold calling experts not only affects securing the right prospects for your business but also prevents any negative consequences to the reputation of your company.
Vital Traits Ensure an Effective Cold Calling Service
If you have decided to outsource your cold-calling efforts, you will no doubt find a number of possible call center services for this undertaking. Focus your consideration on companies with a call center who do not have a transactional, low touch, call center behavior.
As you evaluate various possibilities and check reviews and references, make sure the cold-calling service meets these requirements.
Involvement of Your Sales Team in the Planning Stages
It is vital that the cold calling company you retain includes you and your sales team right from the start. No matter how talented the cold calling agents prove, they must understand your company, products, services, and goals to secure the best sales leads for you.
Data Security for Your Company During Cold Calling
The sensitivity of company data the cold calling business handles varies with each individual situation, but you want to make sure that appropriate security measures are in place, and the service has a stellar security record.
Cold Calling and Appointment Setting Expertise
The individuals who will represent your business when making cold calls should have excellent training, guidance, and oversight. As cold calling professionals, they should have a motivated and positive mindset and consider themselves members of your sales team. Ask questions about the training and qualifications of the call staff.
Intensive Training on Your Company’s Sales Calls and Sales Development
Not only should the Sale Agents be experts in cold calling, but they should also be trained extensively on your individual company details, products, and services. They should know your target customer and the right approach to take.
Use of the Right Script
The best script for any cold-calling strategy should be flexible and easily adjusted to the individual prospect. Sales Agent personnel should have the experience, knowledge, and ability to adapt to any situation and keep your business in the best possible light.
Expertise in Identifying Pain Points
The most effective cold calling uncovers issues and problems the prospect may be experiencing so your sales team can offer solutions when meeting with the potential customer.
Regular Phone Consultations
One of the downsides to outsourcing cold calling is that you have less control over the sales process to uncover new leads. The best cold calling services not only update you regularly with real-time reports and email summaries but also conduct phone calls or online meetings so you have the opportunity to discuss progress and any needed adjustments.
Free Quote and Cost-Effective Cold Calling Services
Budgets and costs are always important in any sales expenditures, and outsourcing cold calls is no exception. Make sure to get a written quote and carefully compare cold calling agencies.
An Outsourced Cold Calling Service Is Worth the Investment
Cold calling is an art, and the best results come from professionals who understand the process, know what to expect, and take pride in their results. Specialized cold calling services have trained staff, the right tools and software for the job, and cold calling processes for their clients that have been honed to perfection over the years.
Outsourcing Cold Calling Can Motivate Sales Teams
Very few sales reps enjoy cold calling, and it shows in their results. By outsourcing cold calling chores, your sales team can focus on customer visits, closing sales, and excellent customer service and support.
Outsource Cold Calling Services for Your Needs
SalesFish offers superior cold calls and appointment setting for your company whether you are a large enterprise or small business. Reach out today and learn how we can help.
Telemarketing services have long been utilized to develop qualified leads. Lead generation is the key to business growth, and with telemarketing, lead generation services provide the quality and the quantity to succeed. Business-to-Business or B2B telemarketing focuses on developing leads among clients rather than consumers, and this can have a profound impact on strategic business growth. B2B telemarketing is an effective and cost-efficient solution to enhance your sales campaigns — one that produces real results. In this guide, we will share best practices for leveraging the power of B2B telemarketing in lead generation for your company.
What is B2B Telemarketing?
Telemarketing is the practice of reaching out to customers or individuals using the phone. Traditional practices include so-called “cold calling“, where telemarketers attempt to connect with people for sales purposes. Cold calling often utilizes prepared lists of people, such as phone book directories.
B2B telemarketing is different, and far more advanced, than traditional telemarketing practices. In a typical campaign, experienced telemarketing experts are not making sales calls; rather, they’re connecting with stakeholders to generate quality leads. The team in B2B marketing allows sales personnel to focus on what they do best: to close sales and to drive revenue growth. By funneling sales leads to the sales team through this critical pipeline, conversion improves. Lead generation is efficient and powerful for companies that want to expand their footprint. Ultimately, a B2B lead generation program identifies qualified clients, reinforces the processes of decision-makers, and saves both time and money in unlocking new business opportunities.
What is Lead Generation in B2B Markets?
In simple terms, lead generation is the practice by which marketing experts and the sales team identify individuals most likely to make purchasing decisions. Whether these individuals are consumers, sales prospects, or business partners, qualified leads are what businesses need to succeed. B2B professionals use a broad range of tools and strategies to identify target audiences — those most likely to take the next step in becoming customers. Rather than trying to complete sales through telemarketing, B2B teams are more concerned with providing relevant information to interested individuals; the sales professionals then follow up with tailored sales calls or other communication tools.
Best Methods for B2B Telemarketing Lead Generation
To get the most from lead generation campaigns, B2B professionals rely on numerous strategies as they help their clients achieve success. The experience and skill these telemarketing services professionals need can also vary, depending on the industry niches they work in or the needs of individual clients. Marketing skills are critical, as is the ability to share relevant information with stakeholders. What each B2B lead generation services client needs can differ greatly; flexibility and effective communication skills are some of the most critical aspects of this marketing tool.
Work in this marketing field begins long before the phone rings. Success is dependent on a careful analysis of potential leads. Demographic information and details on related business interests are collected. The team then prepares a list of prospects to call. Unlike traditional telemarketing, the focus is on stakeholders rather than consumers. For example, an insurance carrier may wish to expand its roster of independent agencies or brokerages — and selling insurance products and services to these agencies is not the goal but instead, new partnerships are being forged. Lead generation is not just about sales, but rather about exploring new opportunities.
Best methods for lead generation include:
- Using remarketing practices in campaign materials.
- Testing processes and initiatives.
- Creating opt-in opportunities for stakeholders.
- Rolling out superior offers by illustrating partnership benefits.
- Using technologies to more accurately identify those most likely to make critical business decisions.
- Improving the quality of ads and other marketing materials.
Whether you are seeking one lead for your business growth, or want to have your telemarketing team bring in thousands of quality prospects, this innovative telemarketing approach can provide the tools for success to help you grow your B2B business.
B2B Lead Generation Services
Now that this impactful telemarketing strategy sounds like a viable solution for your business prospects and growth goals, how can you assess the experience and skill of a given lead generation service provider?
The answer consists of several components. First, while it may be helpful if the telemarketing company has previous experience within your given industry, it is more important that they have tenured outsourced sales performers. Set up and specialized training in best practices is also part of this component. The best service providers work closely with clients before the telemarketing campaign begins so set a solid foundation, such as adopting brand guidelines and agreeing on sales goals. If a client has specific needs for its qualified leads, the team will incorporate those into any initiative, long before the first call, the campaign takes shape through this partnership.
Next, budgets are taken into account. Advertising is expensive, and companies naturally want to get the best results for their investments. Through a careful process of identifying both financial and time limits, real results are more cost-effective and impactful than possible with other marketing practices.
Finally, the contact between marketers and stakeholders is critical. The service company knows that in order to help unlock opportunities, pre-written scripts are often inadequate for every potential client. These teams create custom language and materials to reinforce the message before the first marketing call takes place.
While not every business needs this specialized form of client outreach for those industries that want to improve their revenue, their service areas, and their growth, B2B telemarketing represents a powerful tool in their marketing arsenal.
Businesses around the world continually look to streamline their operations, with the ultimate goal of saving money on overhead costs. Cost-effective strategies can improve profitability, and nowhere is this more important than in sales. Outsourced sales operations are being adopted by companies of every size and type, allowing them to reach new audiences, reduce risk, and generate leads.
With this cost-saving opportunity, an outsourced sales team can transform sales operations, leading to improved revenue streams and new customers by leveraging the power of a dedicated, full-time staff.
In this guide, we’ll explore the concept of sales outsourcing, including outsourced telemarketing services, Then, and how a sales outsourcing company can save money, improve efficiency, and stimulate business growth.
How Outsourced Sales Companies Help
In simple terms, sales outsourcing or “outsourced sales” is turning over the sales process operations (or a part of them) to an outside agency or individual. There are many outsourcing service providers, each with their own unique way of conducting these operations. Such providers have extensive training and protocols, and many employ advanced technologies to track customer engagements, providing detailed data to the clients they are working for.
Scenarios That Can Benefit from Sales Outsourcing
Sales outsourcing can be a major step for smaller businesses. It can be hard to determine if — and when — a company can gain the benefits associated with outsourced sales. To better understand how third-party sales professionals may benefit your organization, consider the following scenarios:
- Smaller internal sales teams that simply cannot handle the volume needed to generate sales efficiency and revenue growth.
- Expansion into a new market where the internal team does not have the necessary experience to capitalize on emerging opportunities.
- Lack of experiential resources to leverage sales functions for closing deals.
- Internal budget limitations that do not allow your company to hire a sales leader or other top talent.
- Sales reps overwhelmed by administrative obligations, limiting the time needed to conduct sales intelligence, adopt proven sales strategies, or generate quality leads.
Internal teams must be able to move quickly to exploit emerging sales opportunities. If the team is too small, too inexperienced in a new market, or too overwhelmed by maximizing the sales funnel, sales outsourcing companies make economic sense.
Can Third-Party Resources Really Improve Sales Processes?
When one thinks of using a third-party sales team to improve the operation, many companies tend to misunderstand the value inherent in this type of arrangement. Trying to revamp the sales process without farming out to a third party can often lead to trouble. Examples of potential pitfalls companies may experience when trying to save money on costs include:
- Utilizing indirect providers and services, such as product/service resellers or so-called “solution partners”.
- Handing over sales to employees not qualified or experienced enough to handle the unique tasks. Imagine what would happen if your product engineers also handled sales functions , including reaching out to potential customers – doing so could be a recipe for disaster.
- Trying to create new opportunities by adding commission-only professionals or agents to the mix. In a loose sense, the above examples are forms of outsourced sales, but the reality is that these three examples are situations a smart company will avoid whenever possible. Effective providers have the experience, the tools, and the tactics needed to handle the most critical aspects of operating a business: Engaging with potential customers.
Challenges in Sales
Many small business operations struggle with the challenges of reaching new customers. The process of sales – attracting new customers and converting contacts into transactions – is already challenging enough. Small companies can face significant hurdles in this department. These hurdles may stem from a lack of experience on the sales team, especially in lead generation and marketing techniques, or may require expenditures a company and its staff are unprepared for.
Advancing Technologies and Sales Verticals
Advances and shifts in technology can also create complications in the sales and marketing arena. New technologies and ever-changing sales activities become available on a constant basis, and these new features may force a company to adapt its selling approaches quickly. For example, changes in communications tools or evolution of customer preferences may necessitate a revised sales practice to leverage successfully, and many companies do not have the flexibility or experience needed to do so.
Social media marketing is an illustration of shifting consumer preferences; using social media channels effectively has been difficult for many business operations unfamiliar with the tools and techniques needed to succeed in this arena. A professional sales outsourcing organization, by contrast, often has the experience in social marketing and promotion, giving you competitive advantages.
The sales approach for engaging with new clients is far different than the techniques needed for existing customers. Existing clients have specific needs, and account executives on your own team may not always be able to shift seamlessly between these pools of customers new and old.
In-House Sales Team Costs
Costs represent significant challenges companies face in selling. Overhead costs are always a concern, regardless of the size of the business in question. Having a rep or two in the office is not cheap. Account executives are even more expensive. Doing more with less has become the mantra in the modern business world, and this has dramatically altered the sales process.
Unfortunately, without careful evaluation and overview of practices, costs can run out of control. The direct costs associated with in-house sales efforts, particularly the cost per lead generated, can harm a company’s profitability, especially as these costs increase over time through inefficiency. Cold leads can be an economic drain; it requires advanced sales techniques to get the most out of this potential pool of clients and to understand their purchase intent. It is clear that a solution is needed to rein in costs and to improve efficiency.
That solution is the outsourcing of inside sales. Sales outsourcing companies are instrumental in accelerating growth, improving sales channels, and streamlining marketing efforts in B2B sales. In simple terms, the value proposition of working with an outsourcing partner for the full sales cycle can have dramatic effects on revenue generation and business growth.
Which Companies Can Benefit from Sales Outsourcing?
It can be argued that any business can benefit from sales outsourcing. This system tends to help improve efficiency, reduce costs, and leverages sales expertise and sales development. Still, there are certain business categories that receive greater value from the outsourced model than others. These include:
- Emerging growth and start-up companies
- Technology firms
- Medical device
- B2B business ventures
- Financial Services etc.
Each of these business types do not typically have a focus on sales. For smaller ventures, a lack of experienced sales staff or staff focused on daily operations can sometimes get in the way of business growth. Taking on sales initiatives can prove overwhelming. For these companies, outsource sales makes a lot of sense and can help produce the desired results at a fraction of the costs of an in-house sales team.
Lead Generation: The Key to Success in Outsourced Sales
The generation of leads is a critical component and end-goal of any sales team. Locating and targeting potential new customers is always the goal for businesses that wish to enjoy continued growth. The process of lead generation, unfortunately, can be expensive in terms of funding as well as in time, and that is where outsourced sales partners can provide distinct benefits.
3 ways outsourced sales initiatives can help lead generation
According to HubSpot, 85% of top B2B marketers say that lead generation is the most important goal. Over 60% of all business owners indicate that generating traffic and leads is the biggest challenge that sales teams face in their work operations. How can sales outsourcing produce the leads needed for companies to thrive in competitive marketplaces? There are three outsourcing sales factors that influence lead generation:
- Outsourced sales teams are adept at cold-calling and appointment booking initiatives. These sales and marketing teams have the skill needed to provide a great return on investment.
- Sales providers typically have proven strategies for producing leads, and these strategies have been honed to produce the best possible results time and again. The best service providers and sales partner will share their results and histories with potential clients.
- Many companies simply do not have the resources to establish an in-house team. Outsourced sales agents take the headaches out of the equation, providing the expertise needed to identify and reach new customer bases in the most efficient manner possible.
Benefits of Outsourcing Sales & Marketing
Sales and marketing outsourcing can improve both lead generation and execution for businesses. Highly-trained outsourced sales team professionals use the latest tools and technologies to improve efficiency. An outsourced sales team is just that: a team of people working for a company that manages these practices all day, every day. With that kind of focus and that blend of training, tools, and results-driven performance, handing over sales to a third-party provider begins to make a lot of sense and can make a significant improvement in achieving your sales and marketing goals.
The first cost-saving advantage lies in this capability; while sales and marketing teams in a given business may need to experiment with techniques or strategies as a marketing campaign begins and before the desired goals are achieved, an outsourced sales provider is ready to produce results right away. This slashes overhead costs, particularly when ramping up a new initiative for a company.
Tracking & Tools
Leading service providers also use rigorous tracking and reporting tools as a means of providing detailed information to their clients. This is a tremendous advantage in terms of direct costs such as cost per lead. In-house teams sometimes suffer from an inability to pinpoint leaks in the sales funnel, or may not be able to understand why certain leads are lost at different points of the campaign.
The outsourced team, such as an outbound telemarketing team, collects and analyzes data in the sales funnel to improve customer touches and generate leads efficiently. A related advantage is the safety net of responsibility: in order to succeed, an outsourced sales partner must produce results, and that means bringing in new customers and closing deals. To achieve these results, your sales partner takes on a significant portion of the heavy lifting in outsourcing sales and marketing and is thus responsible for delivering results.
Other Advantages of Third-Party Sales
There are many more advantages companies can enjoy when choosing to farm out sales to a third-party partner . Outsourcing sales development offers significant benefits. To summarize the many advantages of outsourced marketing and sales practices, the benefits include:
- Time and Cost Savings – outsourcing teams are equipped with the tools and knowledge to get campaigns up and running quickly, ultimately saving money over in-house operations.
- Reduced Risk – by outsourcing some or all of its sales, it is also outsourcing some of the responsibility to a third-party sales partner. This can be an effective risk management strategy, especially for smaller businesses in competitive market sectors.
- Improved Performance – outsourced telemarketing professionals and teams have the experience, the focus, and the training to deliver results. A dedicated sales team and its sales team members know what it takes to generate qualified leads.
- Market Expertise – there are many third-party partners that have unique insights into specific markets, giving them an advantage for specialty sales. These insights can spur new ideas and new ways of connecting with customers in a given market niche.
- Safe Business Growth – many smaller firms do not have the budget or the resources for a dedicated in-house sales and marketing team. By engaging with an outside provider, they can gain the advantages of a dedicated team without the overhead and training costs associated with creating their own department. These sales partnerships provide tremendous value for the investment. This can help the business grow safely, without unnecessary risks or expenses.
Should I Outsource Sales or Not? Potential Drawbacks
In any sales venture, there are advantages and drawbacks to be aware of. The same applies to the concept of outsourced sales and marketing. It is important to note that the advantages of outsourcing greatly outweigh the potential drawbacks, but business owners need to understand that certain pitfalls may negatively impact business prospects.
An outsourced sales team (can be) not a full-time resource
The first drawback is that most outsourced sales resources are not dedicated. Larger, more established businesses typically have their own sales departments, sales force, and processes that have been refined over time. It may not make sense for these companies to use sales outsourcing models but still may provide benefits. Smaller companies, particularly startups, do not have this drawback and are not typically equipped with experienced sales professionals.
Sales outsourcing service providers, then, provide great value for these ventures and can help advance their marketing effort. Another drawback lies in the methodologies used. In-house sales teams may have developed marketing tactics and strategies over time, and these strategies produce the desired results. An outsourced sales team may apply different tactics, and sometimes these do not mesh well with the methodologies the company already has in place. To help overcome this potential drawback, it can be beneficial for the two entities to meet and to learn each other’s sales and marketing methods to ensure continuity.
SalesFish is 100% dedicated to our client engagements and our tenured Inside Sales Executives are only devoted to one client at a time. Learn more.
Choosing the Right Outsourced Sales Services
Now that we understand sales outsourcing and have explored a few of the many advantages of adopting this model, the question becomes: How does one choose a provider?
Different companies have different needs and varying goals. Some companies may find a benefit from outbound telemarketing options, while others need a full suite of inside sales services. Many companies can benefit from a dedicated customer service department tied to the sales operation, such as a call center.
Sales outsourcing pros, particularly in B2B sales, tend to outperform an internal sales team. The outsourced sales partner handles all of the sales functions in a cost-effective and efficient manner, contributing sales intelligence to generate revenue growth in existing markets as well as new markets. Sales outsourcing companies typically use higher level tactical tasks that keep prospects engaged while building brand awareness.
Identifying Sales & Marketing Needs
The first step in evaluating a sales partner is to take a close look at the specific services the outsourced sales companies offer to their clients. Some may offer customized sales solutions, while others may incorporate a range of services into one package including email marketing strategies. Make sure that whichever partner you choose for your company’s growth has the services you need to make the sales development as efficient and as effective as possible.
Specialty Sales Teams
Some sales outsourcing companies specialize in specific fields, such as healthcare, technology, agriculture, or defense contracting. These providers can be invaluable in taking sales to an entirely new level and have industry knowledge that is critical in connecting with customers. If your company occupies a unique niche in your market, it is a good idea to seek out specialty providers to help do the work for you, if available.
Capabilities are the most important consideration, yet too many companies focus solely on the costs associated with outsourcing sales work. While settling on the lowest-cost sales outsourcing services sounds like it makes sense, the reality is that budget-oriented service providers rarely have the technology, the experience, or the mastery to achieve the desired results. Remember: it is more important to partner with the sales outsourcing companies that can deliver the work product.
Create A Partnership
Finally, understand that in order to achieve the results you want from your sales services partner, it is important that the provider is able to create an active partnership built for the long-term. Demand interaction from your partner, especially in terms of regular data collection and reporting practices. The stronger the business relationship, the more capable and successful the partnership between both businesses will be. Many will ensure customer success if the agreement is done properly.
Contact SalesFish today to speak to a sales executive expert.